English (US)
Log in
Kezdőlap
Kezdőlap
GETTING STARTED
Get your whole company connected in as little as 5 weeks.
Choosing Workplace
Let's get into all the reasons that Workplace is the right choice for your business.
Solutions
From leveling-up company communication to building a better culture, we’re here to solve your toughest challenges.
Customer Stories
Find out how organizations like yours are using Workplace to solve their most important business challenges.
Why Workplace
Why Workplace? Because it's familiar, mobile, secure, integrated and connects everyone. Why else?
Diversity & Inclusion
We’re doing our bit for a better world by making sure every employee feels seen, heard and valued.
Future of Work
Learn how to take your first step into the metaverse with Meta's hardware and software solutions.
How can Workplace help you?
From leveling-up company communication to building a better culture, we’re here to solve your toughest challenges.
Business Communication
Our easy-to-use tools will make your most important messages unmissable, and your intranet inspirational.
Employee Engagement
Ditch the email for more engaging company-wide conversations that give every employee a voice.
Strengthen Culture
Show people you’re committed to culture by empowering everybody to be the best version of themselves.
Getting Connected
Bring your entire organization together on Workplace, even if they don't have an email address.
Frontline Workers
61% of frontline managers say there’s a disconnect in communication with head office. We help close the gap.
Remote and Hybrid Working
Whether they’re working from home or the office, Workplace keeps your employees connected to your company’s culture.
Browse All
Organizations of all shapes and sizes are gaining a competitive edge with Workplace. Find your favorite story.
Podcasts
Listen to our Pioneer Podcasts to hear some of our favorite success stories from our biggest champions.
TECHNICAL RESOURCES CENTER
Get help with setting up Workplace, managing domains and other technical issues.
Mastering Workplace Features
Ready to become a Workplace pro? Learn all the ins-and-outs of our key features with in-depth guides, step-by-step user instructions and resource hubs.
Technical Resources
You don't have to be an IT genius to launch Workplace, but if you are then these technical resources are for you.
Help Center
Find step-by-step instructions and answers to frequently asked questions.
Support
Still can't find what you're looking for? Get in touch with a team of experts for more hands-on support.
What's New in Workplace
Stay up to speed with all the latest Workplace innovations, feature announcements and product updates.
Set up Guides
From adding a domain to inviting users, follow this step-by-step guide to set up your Workplace.
Domain Management
Find out why domain management matters - and how to do it properly.
Workplace Integrations
Discover how to bring all your tools together. Something missing? Learn how to build your own integrations.
Account Management
Keep your Workplace up to date by creating, maintaining or deactivating user accounts.
Authentication
Make sure you only give access to the right people by integrating with your current identity solutions.
IT Configuration
Learn how to keep Workplace running smoothly with info on networks, email whitelisting and domains.
Account Lifecycle
Understand the process of inviting members of your organization to claim their accounts.
Security and Governance
Get the lowdown on how we keep your people and information safe on Workplace with added technical terminology.
Workplace API
Learn how you can automate and integrate your custom solutions with Workplace using our API.
Getting started
From launching Workplace to paying for it, learn more about those crucial first steps.
Using Workplace
This is where we reveal the hidden depths Workplace has to offer with tips and info on key features.
Managing Workplace
Got a specific question about managing content, data or employees? This is the place to ask it.
IT and Developer Support
Looking for answers to more technical questions about security, integration and the like? Start here.
Support
Still can't find what you're looking for? Get in touch with a team of experts for more hands-on support.
Get in touch
Need help with your Workplace account? Fill out this form to get all the answers you need from our customer support.
Security
    Customer Stories
    Workplace for Good
      Getting Started
        Interactive Demo
          Pricing Plans
            Forrester ROI Study
              Events & Webinars
                Ebooks & Guides
                  Newsroom
                    Become A Partner
                      Service & Reseller Partners
                        Integrations Partners
                          Start Using Workplace
                            Mastering Workplace Features
                            Workplace Use Cases
                              Workplace Academy
                                Customer Communities
                                  English (US)

                                  Account Management: Phone Based

                                  Learn how you can create, update, and deactivate user accounts on Workplace.

                                  Contents

                                  Overview

                                  Overview

                                  Workplace is built to give everyone in your organization a voice, whether you work in the head office or on the factory floor. We have created Mobile Phone backed accounts to simplify the account creation process. After a mobile phone number account is invited, the user will receive an SMS with a link to claim the account and information to set their password. Once the account is claimed, the user will receive another SMS with a recovery code which can be used to reset their Workplace password.

                                  High-level instructions

                                  There are two stages to add your first phone based user in Workplace:

                                  1
                                  Enable profile creation with a mobile number feature in Workplace.

                                  2
                                  Create an account mobile based account.
                                  Enable profile creation with a mobile number feature in Workplace.

                                  Enable profile creation with a mobile number feature in Workplace

                                  Before you can create phone based users, you'll need to enable this functionality within your Workplace environment. With a System administrator account, follow the steps below to activate profile creation with a mobile number:

                                  1
                                  In the Admin Panel, select Settings.

                                  2
                                  Scroll down to Profile Creation with Mobile Number.

                                  3
                                  Select Turn on check box.

                                  4
                                  Click Save.
                                  ?
                                  Your instance should now be enabled to create mobile phone users once you've logged out and logged in again.
                                  Create an account using a mobile phone number

                                  Create an account using a mobile phone number

                                  Follow the steps below to to add a user using their mobile phone numbers::

                                  1
                                  In the Admin Panel, go to the People section.

                                  2
                                  Click on the + Add People button.

                                  3
                                  Select either Add Multiple People or Add One Person.

                                  4
                                  Select Mobile number in the dropdown box.

                                  5
                                  Enter the mobile numbers or mobile number and other relevant information of the people or person you're inviting to Workplace. Include the country code, with or without the plus sign.

                                  6
                                  Click Send invitations by text message.
                                  ?
                                  Ensure all mobile numbers are correct. Once you have sent the invitations or invitation, people will have total access to your Workplace.
                                  Manage phone based accounts

                                  Manage phone based accounts

                                  Manage phone based accounts manually

                                  You can manage mobile phone based user manually, one at a time, in the same way that you would manually create a user email-less accounts.

                                  !
                                  Once you create an account using a mobile phone number, this number cannot be updated.
                                  !
                                  A maximum of 5 claim SMSs per day may be sent to Workplace phone number accounts. You can only add a limited number of users by phone number per day. If you have Workplace Core you can increase the number of mobile phone backed accounts you can create per day by verifying your domain.
                                  Password reset for mobile phone number accounts

                                  Password reset for mobile phone number accounts

                                  A mobile phone based user can reset their password using any of the following options:

                                  • Use a Recovery Code.
                                  • Setting the phone number account to unclaimed (invited).
                                  Password reset using a Recovery Code

                                  Password reset using a Recovery Code

                                  Once the user claims the account, it receives an SMS with a 10 character recovery code. The user can use this code to reset its Workplace Password. The code can only be used once, but after finishing the password recovery process the user can generate a new one. To reset your password using a Recovery Code:

                                  1
                                  During Login select Forgot your password? option.

                                  2
                                  Verify your phone number and select the Reset password.

                                  3
                                  Enter your 10 chaacter Recovery code and select Continue

                                  4
                                  Create a new password and click on Next.

                                  5
                                  Decide if you wish to log out form other devices and select Continue.

                                  6
                                  You can retrieve a new recovery code by selecting Get your recovery code option. Store it in a safe place

                                  Generate a Recovery Code

                                  A user created with a mobile phone number can generate a Recovery Code anytime from the Workplace App.

                                  ?
                                  To generate a recovery code, go to Profile Settings and go to Settings and Privacy > Account Settings > Security and Login > Get your recovery code.
                                  Reset a password by setting the account to unclaimed (invited)

                                  Reset a password by setting the account to unclaimed (invited)

                                  An administrator can set the account to unclaimed (invited). The phone number user will then receive a text message asking them to choose a new password before they can log in.