Deskless Not Voiceless 2020: US Frontline Research Report Summary
New research reveals three barriers preventing frontline managers from fulfilling their potential. Download this report summary to find out what they are and how to overcome them.
Solve these three frontline challenges
Frontline managers are perfectly positioned to deliver great customer experiences that drive real business value - but only if they get the right information and encouragement from HQ. New research shows this isn’t happening.
Conversations with 800 frontline managers and an equal number of HQ leaders have given us a better understanding of the barriers that are keeping them from fulfilling their potential. Their responses covered three key areas:
- The difference between communication and connection
- Lack of empowerment
- The culture gap between frontline and HQ
Download the research report to learn more about these insights, discover why almost half of frontline managers no longer feel valued by their business, and take the first steps towards connecting and empowering your frontline teams.
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